Shop and Visits Guide (Visitor Centre) - Dartmouth

About us

The RNLI Visitor Centre is a new initiative to help save lives at sea by promoting the work of the RNLI within the community and tourist population, to help raise awareness of water safety messages and generate life-saving funds.

The Dartmouth Visitor Centre will provide a unique and free opportunity for individuals and groups to experience the RNLI’s work, learn about how to stay safe and support the charity through purchasing quality gifts in the RNLI shop. The facility will be open daily for visitors and can be booked for bespoke educations visits. We also have an outreach community education team who are able to visit schools or youth groups on request to deliver life-saving education messages linked to the national curriculum. We offer fun interactive sessions both at the centre and out in the community, delivered by experienced volunteer presenters.  

We are looking for volunteers to join the Visitor Centre team in Dartmouth help with running the shop, welcoming visitors and giving inspiring guided tours of our interactive facility.

The impact you will make

You will promote the work of the RNLI to the local community and visitors, help raise vital funds and save lives at sea by sharing key water safety messages.

What you will be doing

• Give inspiring guided tours of the Visitor Centre to visitors including groups of young people and adults
• Interact with customers, providing a high level of customer service, creating a friendly and welcoming environment
• Communicate key RNLI messages and contribute to driving our One Crew ethos
• Operating the till (including end of day cashing up) and credit card machine
• Make Station/ Visitor Engagement Manager aware of any issues

Find out more about becoming a shop volunteer and promoting the RNLI volunteer

What you need for this role

• Confident handling cash.
• IT and administration skills.
• Planning and organisational skills.

What’s in it for you

• Join an inclusive and diverse organisation
• Have fun, meet new people and join a motivated and enthusiastic team who are making a difference
• Learn skills and gain experience to enhance your CV
• Gain the satisfaction of giving back
• Training to fulfil your volunteer role will be provided and reasonable out of pocket expenses reimbursed

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk.  We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment  or exploitation.  The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.