Volunteer Mediator - Wales, West & IOM Region

About us

The RNLI’s People department are looking for volunteers to support the resolution of issues by promoting better volunteering relationships within the RNLI and reducing the need for more formal action to be taken to resolve disputes, thus enabling people to focus on their roles and contribute to saving lives. 

If you are trained and experienced in workplace mediation with the ability to enable volunteers to understand each other’s point of view to find common ground and areas of potential agreement, then this could be a rewarding and impactful opportunity for you. 

It’s expected you may be called upon up to three to four times per year. Each occasion requiring up to days activity during daytime and/or evening hours, when our volunteers are available. Some travel to locations will be necessary. 

The impact you will make 

You will help us save lives by promoting better volunteering relationships within the RNLI and reducing the need for more formal action to be taken to resolve disputes, thus enabling people to focus on their roles and contribute to saving lives. 

What you will be doing 

• Coaching all those involved before and after mediation, fully explaining the process and benefits.
• Applying a non-judgmental approach to issues raised and create a safe environment.
• Being an information gatherer, enabling both parties to understand each other’s point of view to find common ground and areas of potential agreement.
• Facilitating both parties to overcome their differences and find a way of volunteering together.
• Remaining neutral and channelling frustrations from either party in to positive action.
• Being a reality tester for the parties involved; helping them take a realistic view of the dispute and what they are hoping for as an agreement.
• Keeping up to date with personal development and required learning for the role. 

What you need for this role 

• Relevant training and experience in workplace mediation.
• Experience of dealing with conflict situations including confidential and sensitive information.
• Enjoys negotiation, problem solving and helping others.
• Ability to travel to RNLI and other locations to mediate. 

What’s in it for you 

• Join an inclusive and diverse organisation
• Have fun, meet new people and join a motivated and enthusiastic team who are making a difference
• Learn skills and gain experience to enhance your CV
• Gain the satisfaction of giving back
• Training to fulfil your volunteer role will be provided and reasonable out of pocket expenses reimbursed

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.