Volunteer Digital Tester

What is a Digital website tester? 

Our digital team are always looking at ways to improve our website and digital journeys for their audiences – be it staff, volunteers, supporters, or people brand new to the RNLI. One way that we can gather invaluable insights is by testing the journeys with actual users.  

This allows us to observe how people are interacting with our website, noting where things may be confusing or where there are opportunities to make certain tasks easier.  

We are on a journey to make our digital platforms as accessible as possible and would love our testing audience to be as diverse as possible, in order to be able to save everyone.   

What you will be doing 

When we are working on digital journeys or areas of the website and need insights from the people that use them, we contact our panel of Digital testers to see who is suitable to take part.  

• Testing opportunities are largely online, over the video calling software Teams 

• They can range from 40mins – 1 hour long 

• You’ll be on a call with 1 or 2 of our Digital or User Experience team 

• We’ll ask for your permission to screenshare and record the call, ask some intro questions and then move into the short tasks. 

• The ‘testing’ usually comprises of us asking you to complete a few tasks on the website, whilst we observe and ask questions as we go along.  

• We might also send you links to take part in other testing activities where you complete a task at your own pace, at a time you choose and unobserved.   

This is a great volunteer opportunity for someone who wants to help make our websites and communications better, by telling us your open and honest opinions. We use the feedback to raise more funds, reach more people and support our communities better. You don't need any specific experience or familiarity with the RNLI. Just some time and your thoughts. 

The impact you will make 

• You will be helping us save lives by enabling us to gather rich insight on how our website can be improved, to deliver water safety messaging, recruit our amazing volunteers, update supporters, raise funds and much more.  

What you need for this role 

• A stable internet connection and a device that can support video calling and screen-sharing – such as a mobile, laptop or tablet. 

• You will have the opportunity to let us know if you use any assistive technology or need any reasonable adjustments.  

What’s in it for you? 

• Have the satisfaction of giving back and knowing your feedback is helping to shape and improve the RNLI’s digital services. 

• Develop your skills and experience within the supportive environment of this leading national charity 

• Volunteer at a time that suits you, as much as little as you want, with this very flexible role.  

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.